Technical Support Lead

Viernes, 16 Noviembre, 2018  14:49
Buenos Aires


Technical Support Lead - KEY RESPONSIBILITIES: Technical Leadership for engineers providing end:to:end (L1 : L3/L4) Support to customers for Nokia Digital Intelligence suite of products
Responsibilities are:
Technical escalation point for Markets
Analyze, investigate and provide software solution to support issues raised by customers, and ensure issues are resolved within customer SLAs
Take ownership of support issues and be proactive when dealing with customer issues
Performing root:cause analysis on customer issues
Work cooperatively with various internal teams to ensure that customer support issues are dealt with in a timely manner and in:line with expectations for any project/support work that rely on it

The role will involve performing modifications and fixes to the current solution source code
The role requires large amounts of customer interaction, hence the ability to work and communicate effectively is vital
On:site work at customer site may be required
Emergency support for Critical issues
Minimum 3 years in technical/team leadership position
Minimum 4 years working experience with GSM network, preferably in mediation
Minimum 3 years of providing Highly Technical support for complex software applications (deployment, level 3 support)
Minimum 3 years of practical experience with:
Experience in UNIX scripting and deep knowledge of UNIX operating system
Experience in Oracle RDBMS and SQL
Java / C / Perl / PL:SQL programming experience.
Deep understanding of networks and IP (traces etc)
Knowledge of XML/SOAP/SOA and Web services
Candidate must possess at least a Bachelors Degree in Engineering (Software, Computer, Telecommunication, Electrical/Electronic) or equivalent.

Compañía:buscojobs Argentina