Crm Salesforce Business Analyst - IT Resourcesis looking for aCRM Salesforce Business Analystto join a team of an important lab.
To perform tasks for project management and support.
To meet regularly with defined clients and stakeholders to understand and analyze their processes and needs.
To determine requirements to present possible solutions or improvements.
To support goals by participating on project teams. To deliver on assigned tasks and action items.
To serve as an expert on existing applications/systems and underlying architecture.
To employ comprehensive knowledge to influence technology decisions.
To identify IT or Pharma industry processes or technologies that could provide BI with a competitive advantage.
To determine documentation requirements and produce documentation as required in support of baseline and project activities
To work with the corporate business teams to help define and implement global strategic changes.
Experience of Veeva CRM or Salesforce (Cloud service).
Professional IT degree.
Experience of 5 years of experience in Business Analyst / Project Manager role for CRM systems.
Advance level of English language.
Knowledge of ITIL especially Incident, Problem Configuration and Change management processes.
Knowledge of CRM end to end interfaces and integration processes.
Knowledge of CRM architecture.
First class Medical coverage
Homeoffice, twice a week
English courses in:company
Discounts in education centers, gyms, bars, restaurants, bookstores, travel agencies, etc
Workday: Monday to Friday from 9.am to 18pm
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